Oferta nº. 217 - Front Office/Reservations Manager (M/F) - S. Miguel - Azores - Q&B, Lda
Front Office/Reservations Manager (M/F) - S. Miguel - Azores
- Q&B, Lda
- 8-4-2022
- Ref: 8224767
- Açores
- Hotelaria / Turismo
Detalhe da Oferta:
We are recruiting a professional with consolidated experience in the role of Front Office/reservations Manager, for a renowned tourist resort based in in the Azores which currently has a team of 14 professionals on site.
Responsibilities:
- Management and supervision of hotel reception and reservations;
- Verification of all check-in, check-out and follow-up procedures customized to each client;
- Organization of reservations and all the necessary documentation involved for the Client’s stay;
- Payment and cash flow verification;
- Clarification of doubts about services and complaints management;
- Coordination of services provided to VIP customers;
- Verification and organization of correspondence;
- Process relevant information to other departments and professionals of the enterprise, in the sense of greater cooperation and high customer satisfaction during their stay;
Profile:
- Bachelor's or Master's degree in tourism (preferred);
- Proven work experience (minimum of one year);
- Proficiency in oral and written English (mandatory);
- Knowledge of computer from the user's point of view (MS Office), namely Excel, Word and Powerpoint;
- Ability to communicate and manage teams;
Conditions:
- Remuneration compatible with the candidate's professional experience;
- On-the-job integration;
- Partial use of the company car;
- Health insurance;
- Company cell phone;
- fixed-term contract;
- Other benefits in place (breakfast, lunch, specialized training);
- Send CV, indicating the reference of the role “Front Office/Reservations DManager” to:
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